The delivery moment is a patient moment.
In healthcare, the box isn't just a parcel, it's a therapy, a test kit, or a specimen tied to someone's care. Relay turns the gap between dispatch and the patient into a branded, proactive interaction you own, reassuring people and driving the next step when intent and anxiety are highest.
Works on every carrier you ship - FedEx, UPS, OnTrac, USPS, DHL, and your regionals. No system integration.
When you hand the box to the carrier, you hand off the patient.
At the most sensitive point in the journey, your brand vanishes into a generic FedEx or UPS tracking page, no reassurance, no onboarding, no sample-return prompt, and no signal when a critical shipment is at risk. The cost shows up as un-activated devices, kits that never come back, anxious calls, and trust that quietly migrates to the carrier.
A branded, intelligent layer between dispatch and the patient.
Relay reads the carrier scan stream in real time and runs your rules - sending the right touchpoint at the right moment. No operator presses send. No integration into your ERP, LIMS, or order system.
Branded patient tracking
A tracking page - your logo, your voice, your support and next-step paths for devices, kits, and results. Recapture every "where is it?" visit.
Proactive patient outreach
Branded SMS, email, and natural-voice AI calls fire on milestone, delay, exception, or proof of delivery - reassurance and instructions instead of silence.
Risk & exception detection
Weather, dwell, geo, and SLA risk fire the moment a shipment trips a threshold - vital for time- and temperature-sensitive specimens, before the patient ever notices.
Activation, return & resupply
Use the doorstep moment to drive device setup, kit registration, and timely sample return, then prompt on-time resupply of sensors and consumables.
POD & chain of custody
Capture, archive, and surface delivery confirmation, photo, signature, geo, and timestamp, so you know it reached the right hands, on time, with a clean record.
Carrier-agnostic normalization
Cryptic scan codes from every carrier mapped to one event taxonomy, so your rules and patient messaging work the same no matter who's holding the package.
In healthcare, the shipment is part of the care.
Delivery is only step one
A device still needs setup, a kit still needs returning, a result still needs reading, delivery is your highest-intent window to drive that next action.
Patients waiting on care are anxious
Whether it's a therapy, a kit, or a pending result, clear branded updates replace uncertainty with confidence and keep that trust with you, not the carrier.
Chain of custody you can stand behind
For specimens, blood, and temperature-sensitive shipments, confirm it reached the right hands on time, with a clean, archived record of every milestone.
Completion & resupply drive outcomes
Higher kit-return rates, better device adherence, and on-time resupply all start with owning the post-delivery touchpoint instead of ceding it.
An at-home diagnostic kit, fully orchestrated.
One example of a Relay workflow your ops team can build and edit - no engineering. The trigger is a carrier scan; every action is conditional, branded, and patient-aware.
Branded SMS sent immediately, deep-linked to a tracking page on your own domain - with what to expect and how to prepare for collection.
The patient gets a 2–4 PM window so they're home to receive a kit that may be time- or temperature-sensitive. Ops sees on-route status across every active shipment.
A weather or dwell event threatens an on-time delivery. Relay detects it and fires a branded heads-up - and an internal escalation for cold-chain kits - before the patient asks where it is.
Proof of delivery is captured and archived. Within minutes, the patient receives a branded prompt to register the kit and start their sample while it's top of mind.
If the return label hasn't scanned, Relay sends a friendly SMS and, if still nothing, an AI voice call - recovering kits that would otherwise quietly never come back.
The inbound specimen scans at the lab. The patient gets a "we've got your sample" message, and your team gets a clean chain-of-custody record end to end.
Built for healthcare organizations that ship to patients, clinicians & labs.
See it on your shipments.
A live thirty-minute walkthrough on one of your real lanes - we'll show you the workflow, and you keep the playbook.
Brand expectations. Delivered.
