A shipment holds at a facility. A route changes. A large account takes delivery. Each one is a moment when your team would act, and Delivered runs the work that follows it. You build the sequence, test it on real shipments, and publish it.
When a shipment holds too long, your team already knows the moves:
The moves are not the hard part. The hard part is to make them on every shipment, on the day that they matter. One person can watch a few shipments closely. Nobody watches all of them. So the loud shipments get the attention and the quiet ones wait.
A workflow gives every shipment the attention that your best person gives to one. You write the judgment down a single time, and it runs on all of them.
The same holds at the other end. A delivery is worth a moment: a call to a large account, a check on the contents, a follow up that the customer remembers. Most systems close the record instead.
Each row is a state that the carrier reports. You choose what happens at each one. Most of this workflow runs while the shipment is still in transit, because that is where a decision still changes the outcome.
Six of these actions run before the shipment arrives.
A shipment holds at a facility past the normal time for that lane. The workflow sends the customer a message with the new date, and it tells the person who owns that account. Your team spends the day on the answer instead of the search.
A scan lands at a facility that the route plan does not include. The workflow pushes the shipment record into the system that handles the recovery. Then it starts the sequence that you chose: a replacement order, a credit, or a call.
One customer moves live insects. At delivery, an AI agent calls the recipient and asks them to open the box. The recipient presses one to confirm that the insects are alive, and sends photographs back by text message. An AI check reads the photographs for a sealed box and live contents. Then the recipient gets the guide on how to acclimate them.
Each action attaches to a state. You add it, you remove it, and you change where it sends. None of this needs a release from your engineers.
When the work is specific to your business, you write a small function and we run it as an action. Customers use this to send EDI and ASN traffic, to deliver documents, and to reach systems that only they have. The code and the credentials stay on your side.
The live workflow does not stop. Your edits save to a draft beside it, and you can compare the two versions line by line.
Pick a shipment that already moved. The simulator replays its events through your draft, one at a time, and you can step through it or run it to the end.
The run log names each state, each action that fired, and how long it took. You see the actions that did not fire as well.
The draft becomes the live version. Every earlier version stays in the history, so you can see what changed and when.
You watch the workflow run before a single customer hears from it.
There are three ways to get a workflow. We build it for you. Your team builds it in the editor, which is drag and drop. Or you describe the workflow in your own words and the builder generates it for you to review.
An analyst can do this. The reason is that the hard part is not the tool. The hard part is the carrier data underneath it, and that part is ours.
It moves data between two systems that already exist. It waits for one of them to speak first. It does not know what a shipment is, what the plan was, or what the carrier does next.
We collect the carrier events ourselves, so the workflow runs on our own data in the correct order. One shipment can feed every destination that needs it. You change a destination in the interface, not in a ticket.
Pick one moment in a shipment that matters to your business, and say what should follow it. We will build that workflow with you and run it against your last quarter, so you can watch it work before you commit to anything.
You watch it run in simulation before it touches a shipment.