Answer before they ask.
Your customer watches the same shipment you do, on a worse screen, with less patience. These are the five questions, answered fast enough that your team speaks first.
The team that speaks first keeps the customer. The team that answers second keeps the refund.
You tell the customer first.
Your customer asks the same five questions you do, and they ask them sooner. The advantage goes to the team that already has the answer when the phone rings.
-
01
Where is it?
Every order across every carrier in one view, matched to the order number your customer gives you.
Data Normalization -
02
Who has it right now?
The carrier and the facility, on screen while the customer is still on the line, so your team answers on the first call.
Tracking Intelligence -
03
Is it late?
Late is measured against the promise you made at checkout, which is the only date your customer remembers.
Tracking Intelligence -
04
What can we do about it?
Update the tracking page, message the customer and start the replacement before they think to contact you.
Automation -
05
How do we see the next one coming?
Patterns by lane and carrier show where your delivery promise holds, so you can promise exactly what you can keep.
Analyst
Bring us a week of your shipments.
We connect to the carriers you already use and put your own network in front of you. You ask the five questions yourself and see what comes back.
Your carriers, your data, your questions.