Almost nobody arrives here to shop for a platform. They arrive with one problem that costs them every week. The fix for that problem is the same foundation the other three run on. So the second capability is a switch, not a second project.
They arrive with one sentence. It is almost always one of these three.
Things slip through the cracks.
A shipment sits for three days and nobody sees it. The customer calls before your team does. The claim window closes while the exception waits in an inbox.
AutomationWhere is my shipment?
Every carrier has a portal and every portal says something different. Your team keeps a spreadsheet to hold the truth, and the spreadsheet is a day old.
Tracking IntelligenceMy carrier data is a mess.
One carrier says delivered. Another says POD. A third says status 070. Your reports inherit the mess, so nobody trusts the numbers in the meeting.
Data NormalizationAnd then there is the one nobody asks for.
No buyer arrives and asks to talk to their shipment data. Then they try it once. It becomes the thing they show the chief executive. It answers a question about the whole network in the time it takes to type it.
Data Normalization is not a feature beside the other three. It is the ground they stand on. Once carrier data arrives in one vocabulary, on one clock, the other three read the same records. That is why the second capability you turn on costs so little.
Read the record and see what is really true about a shipment, not what the carrier chose to call it.
Act on the record the moment it changes. Every shipment, every time, without a person to remember.
Ask the record a question in plain language. Get the answer, the shipments and the numbers behind it.
One event model for every carrier and every mode. One vocabulary, one clock, one definition of late. Every capability above this line reads it.
What comes in
Every carrier, one vocabulary.
Carrier data arrives in as many shapes as you have carriers. This turns all of it into one event model, so a report means the same thing on Monday as it does on Friday.
Read moreWhat the scans actually tell you.
A status is not a measurement. This reads the pattern under the scans: dwell, deviation from the plan, carrier confidence on a lane, and the shipment that has gone quiet.
Read moreThe attention your best person gives to one shipment.
Give every shipment a timer, a rule and an owner. When something goes sideways the system sends the notice, files the claim and updates the tracking page, before anybody asks.
Read moreAn analyst who has read every shipment you have.
Ask a question in plain language and read the answer, with the shipments and the map behind it. It runs inside the assistant your team already uses, and inside Shipping Hub.
Read moreYou do this once. After that, a new capability is a switch in a settings panel, not a second project with a second integration.
Give us read access to the carrier accounts you already hold. We start to pull scans the same day, and you keep every relationship and rate exactly as it is.
no carrier changeOne link to the system that holds your orders. An API works. A flat file on a schedule works. We fit what you have rather than ask you to build something new.
API or fileYour ERP already knows what is in the box. Send that number along with the shipment and the platform can tell you what a delay is worth, not just that it happened.
one extra fieldThat is the whole setup. Every capability on this page reads what those three produce, so the second one you turn on asks nothing more of your team.
You do not start from nothing. Here is where each of those tools stops, and what sits in the gap.
Our TMS already does this.
A TMS records the plan. It knows what you tendered, to whom, and for how much. It does not know that the trailer sat in Memphis for two days. The plan and the event are two different records, and only one of them tells you what happened.
The carrier gives us tracking.
Each carrier tells the truth about its own shipments, in its own words. None of those words reconcile with each other. A portal for every carrier is not a view of your network, and a status code is not a measurement.
We have a visibility vendor.
A visibility vendor draws the map, and that is where it stops. We normalize deep enough to compute on: dwell, deviation, carrier confidence, value at risk. Then we act on it. We send the notice, file the claim and hold the order, with no person in the middle.
Tell us the one that costs you the most this month. We will connect to your carriers and put your own shipments in front of you. You see that problem solved before you decide anything about the rest.
One problem, your data, no script.